PRIVACY POLICY
LÄMBY SARL, a company located at 27 rue Poissonnière, 75002 Paris, France, securely collects and stores certain information about you for purposes that matter to you. We use your personal information to enhance your experience while safeguarding your data.
At LÄMBY, we are fully committed to safeguarding the privacy of our customers and visitors.
How We Use Your Information and Why
Here's how we use your information:
What Data We Collect
We collect the following information directly from you through forms on our website:
- Your identity.
- Your postal address.
- Your email address.
- Your telephone number.
- Your date of birth.
- Your gender.
- Your payment information.
We also collect data while you browse our website and when you contact us:
- Your contact history.
- Your purchase history.
- Your IP address.
- Information about the device you are using.
To ensure our service runs smoothly, we may also place one or more cookies on your device. For more details on the types of cookies we use, please refer to the relevant section below.
How We Use Your Name and Contact Information
Your name, postal and email addresses are essential for sending you orders and updates (such as order status and delivery information). We also use this information to detect and protect against fraud.
How We Use Your Date of Birth
We use your date of birth to protect minors and to identify and prevent fraud for your protection.
How We Use Your Gender Information
Gender information helps improve your website navigation and enables us to direct you to the products you're interested in. It also allows us to send you relevant newsletters.
Payment Information
We prioritize online payment security. Bank details are handled and stored exclusively by SOCIETE GENERALE and are never in possession of LÄMBY.
How We Use Your Contact History
We require your contact history to provide you with top-notch service and to assist our Customer Service team effectively.
How We Use Your Purchase History
Your purchase history assists us in managing returns and support requests, ensuring you receive the best service, and addressing all your needs.
Information About Your Browsing
This includes data you share while browsing our site, such as your IP address, device type, and site usage. We need this information to enhance our website and offer you the best online shopping experience. Providing this information is not mandatory, but please note that you might not be able to place an order without it.
Sharing Your Information
LÄMBY does not sell your personal information, including your name, address, email, or credit card details, to third parties. Your information is accessible only to our departments when needed. To provide you with the best service, we share your information with companies involved in your order, such as warehouses, delivery services, payment providers, and digital partners. We may also share information with law enforcement agencies to prevent fraud.
Newsletters
If you've given us permission, we'll send you newsletters by email to keep you updated on our news and new products.
How to Unsubscribe from Newsletters
You can unsubscribe from our newsletters at any time. Just click "unsubscribe" at the bottom of any newsletter you receive via email. Afterward, we'll update your profile to ensure you no longer receive newsletters.
Retention of Your Information
We retain your order information to fulfill legal or regulatory obligations, handle disputes, prevent fraud and abuse, and enforce our terms and conditions for the statutory duration of five years.
Cookies
Cookies are text files stored by websites on your computer or mobile device to collect data about your site visits. We use cookies to identify the sections and pages you visit, making navigation easier and improving our services.
Your Rights
You have rights regarding your personal information. You have the right to access and be informed about the personal information we hold about you. If we have inaccurate information, you can update it in your LÄMBY account. You may request the deletion or cessation of use of your personal information under certain conditions. You can also opt out of newsletters at any time. You might also have rights related to data portability and instructions for data retention, deletion, and disclosure after your death. You can exercise your rights by contacting us via the "Contact Us" section or at contact@lamby.fr. If you encounter difficulties, you can contact the French National Commission for Information Technology and Civil Liberties (CNIL). We may make changes to how we process your data, and we'll communicate these changes on our site.